Free shipping on order over $50NZD

FAQs


How long does it take for my order to be sent? 

As soon as payment is confirmed allow up to two working days for processing & for it to be popped in the mail. If your have ordered a Pre-Order item please refer to he shipping date on the product page. 

How long does it take to receive my order? 

Depending on your location, it can take anywhere from 3 to 5 business days.

How much is shipping? 

Within NZ: 

Standard tracked delivery $5.00 
Free Shipping for orders over $50.00 

Can I return my items for a refund if I don't like them?

Please go to our Refund Policy page to find out more about refunds.

Do you use palm oil?  

Some of our products do contain palm oil derived from sustainable sources. The supply chain is certified by the RSPO. We are in the process of eliminating palm oil from all of our products. 

What is your policy on animal testing?  

We never test on animals. 

Where do you source your ingredients from?  

All of our ingredients are sourced from New Zealand suppliers.  

What is the shelf life of your products? 

Our handmade soaps will last for years as they are made in the old-fashioned Cold Process way. For our other products please refer to the PAO (Period After Opening) on the label. 

What do I do if I had an allergic reaction?

If you've experienced an allergic reaction to one of our products, please get in touch with us via email at lilygraceskincare@gmail.com

In your message please include:

  • Your order number;
  • The full name of the product that caused an allergic reaction; and
  • A detailed description of the symptoms experienced

    We may also ask for:

    • Photos of the product; and
    • Photos of the affected area

      Since different skin types and conditions may react differently to a particular product, we always suggest reviewing the listed ingredients of products to help you identify any sensitivities with certain ingredients.